Privacy Policy
Noéda refers to Noéda AG with its seat in Zurich, Switzerland. This privacy policy explains how our organization uses the personal data we collect from you when you use our website or messaging services.
What data do we collect?
Noéda collects the following data:
- Personal identification information (name, email address, phone number, etc.)
- The messages you send through our conversational system
How do we collect your data?
You directly provide Noéda with most of the data we collect. We collect and process data when you:
- Register online or place an order for any of our products, services, or newsletters
- Use or view our website via your browser's cookies
- Send a message through our conversational system
Noéda may also receive your data indirectly from:
- A partner company, when you approve use of our conversational messaging service to communicate with them
How will we use your data?
Noéda collects your data so that we can:
- Process your order and manage your account
- Email you with special offers on other products and services we think you might like
- Provide you with news about our company
When you send a message through our conversational system, we are facilitating communication between you and a partner company. We therefore need to share the information you provide with that partner company. In this context we will also:
- Process the messages you send and supply you with a response. Responses are generated using an artificial intelligence system.
As part of this processing, we use datacenters and information processing services from other companies.
When Noéda processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Noéda securely stores your data in a datacenter in Zurich, Switzerland. Data is encrypted at rest and in transit, and access is given on a need-to-know basis. Note that when communicating with a partner company, that company's policies determine who has access to the messages you send through our system.
Noéda will keep your data for as long as it is needed to provide the service. Some data we are required to keep by law.
Marketing
Noéda would like to send you information about products and services that we think you might like. If you have agreed to receive marketing, you may opt out at any time.
You have the right to stop Noéda from contacting you for marketing purposes or giving your data to partner companies.
To unsubscribe, email unsubscribe@noeda.ai
What are your data protection rights?
Every user is entitled to the following rights:
- Right to access – You may request copies of your personal data. A small fee may apply.
- Right to rectification – You may request that we correct inaccurate or incomplete information.
- Right to erasure – You may request that we erase your personal data, under certain conditions.
- Right to restrict processing – You may request that we restrict processing of your data, under certain conditions.
- Right to object – You may object to our processing of your personal data, under certain conditions.
- Right to data portability – You may request that we transfer your data to another organization or directly to you, under certain conditions.
We have one month to respond to any request. To exercise your rights, contact us at privacy@noeda.ai
Cookies
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. When you visit our website, we may collect information automatically through cookies or similar technology.
How we use cookies
- Keeping you signed in
- Understanding how you use our website so we can improve it
Types of cookies we use
- Functionality cookies – These allow us to recognise you and remember your preferences, such as language and location.
Managing cookies
You can set your browser not to accept cookies, though some website features may not function as a result.
Privacy policies of other websites
The Noéda website contains links to other websites. Our privacy policy applies only to our website. If you follow a link to another website, please read their privacy policy.
Changes to our privacy policy
Noéda keeps its privacy policy under regular review and publishes any updates on this page. This policy was last updated on 25 March 2026.
How to contact us
If you have any questions about this privacy policy, the data we hold, or wish to exercise a data protection right, please contact us.
Email: privacy@noeda.ai
How to contact the appropriate authority
To report a complaint, or if you feel we have not addressed your concern satisfactorily, you may contact the Federal Data Protection and Information Commissioner.